Return & Refund Policy

Return & Refund Policy

Effective Date: [Insert Date]

At Artdeco Interior Ltd. e-store, we take pride in the quality and craftsmanship of our products. However, if for any reason you are not completely satisfied with your purchase, we’re here to help.

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1. Eligibility for Returns

You may request a return or exchange under the following conditions:

• The item is damaged, defective, or not as described upon delivery.
• The return request is made within 48 hours of receiving the item.
• The item is in its original condition, unused, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is provided.

Please Note:
Custom-made or personalized items are not eligible for return unless they arrive damaged or faulty.

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2. Non-Returnable Items

The following items are not eligible for return:

• Items purchased on clearance or promotional sale
• Assembled, used, or altered products
• Custom or made-to-order furniture
• Mattresses, pillows, and upholstery without original packaging
• Items returned without proper documentation or outside the return window

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3. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our Customer Care team within 48 hours of delivery:

         📧 Email: support@shop.artdeco.com.ng

         📞 Phone: +234 814 921 7581

         2. Provide the following details:

              - Order Number

              - Reason for return

              - Photos or videos (if item is damaged)

Our team will review your request and guide you through the return process.

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4. Return Shipping

• If the return is due to an error on our part (wrong or defective item), we will bear the full return shipping cost.
• For other cases (e.g., change of mind), the customer will be responsible for return shipping fees.
• All returns must be sent using a trackable shipping method.

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5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued to the original payment method or as store credit, depending on your preference.

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6. Exchanges

We are happy to exchange damaged or incorrect items. If a replacement is not available, we will offer you a full refund or store credit.

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7. Cancellations

Orders may be cancelled within 24 hours of purchase, provided the item has not been processed or shipped. To cancel an order, contact us promptly with your order details.

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8. Contact Us

For any questions or assistance with returns, please contact us.